To address these issues, Stringer’s recommendations include: This policy of leaving customers uninformed of delays of up to one hour creates a significant risk of seriously inconveniencing customers, the comptroller noted. When a delay impacts a particular scheduled bus, the MTA generally notifies customers only if the resulting service gap is (1) twice the scheduled interval between buses or (2) more than an hour. The audit also found that the MTA does not have an adequate process for providing customers with real-time information regarding delays affecting particular buses along a bus route.
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